Refunds and cancellation

If you change your mind about a TeddyPDF Day Pass or Redaction Pass, you can have your money back. Last updated 21st October 2026.

Our 14-day refund promise

Ask within 14 days of buying a Day Pass or a Redaction Pass and we will refund it in full, even if you have used it. You do not need to give a reason, although it helps us to know what went wrong.

How to ask

Email hello@teddypdf.com with the email address you paid with. You can also ask Onelink's support team, through the details in your receipt. Refunds go back to the card or account you paid with, usually within 5 to 10 working days depending on your bank.

What a refund does. When a payment is refunded, the pass it paid for ends. For a Day Pass, TeddyPDF's batch limit returns on your devices. For a Redaction Pass, you can no longer save redacted PDFs. A device that is offline may keep using the pass until the next time it can check, and in any case not beyond the end of the pass (24 hours for a Day Pass, seven days for a Redaction Pass).

Starting straight away, and your right to cancel

Before you pay for a Day Pass or a Redaction Pass, you tick a box to agree to the terms and ask for access now, and you acknowledge that your statutory 14-day cancellation right ends when digital content starts or, if this is a service, when it is fully performed. In either case, TeddyPDF gives you a separate 14-day full-refund promise: ask within 14 days and we will refund you in full. If you pay without ticking the box, we ask you to tick it before your purchase starts; if you would rather not, reply to your email and we will refund you.

Model cancellation form

To: Brian Rooney, trading as TeddyPDF, Office 1, Technology House, 9 Newton Place, Glasgow G3 7PR, hello@teddypdf.com

I hereby give notice that I cancel my contract for the supply of the following digital content: TeddyPDF Day Pass / TeddyPDF Redaction Pass (delete as applicable).
Bought on:
Name:
Address:
Signature (only if this form is sent on paper):
Date:

Your other legal rights

This promise does not affect your legal rights. If a Day Pass or Redaction Pass is faulty or not as described, you have rights under the Consumer Rights Act 2015 whenever you bought it.